Refund policy
At NutriQuest, we strive to provide high-quality wellness products packed with care. If you experience any issues with your order, we’re here to help.
Returns
Due to the consumable nature of our products, we only accept returns for items that are:
- Unopened and unused
- In their original packaging
- Reported within 48 hours of delivery
Products that have been opened, used, or tampered with are not eligible for return or exchange.
Damaged or Incorrect Orders
If your order arrives damaged, broken, leaking, or if you receive the wrong item, please contact us within 48 hours of delivery.
To help us process your request quickly, kindly email the following details to support@nutriquest.co.in :
- Your order number
- Photos or videos of the damaged product and packaging
For glass jar products, any visible transit damage must be reported immediately after delivery.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened tea jars
- Opened stand-up pouches
- Used consumable products
- Products damaged after delivery due to improper handling or storage
Refunds
Once your return request is reviewed and approved, refunds will be processed to the original payment method within 5–7 business days.
Shipping charges (if applicable) are non-refundable unless the issue was caused by us.
Order Cancellations
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
For return, refund, or damaged product assistance, contact us at:
We aim to respond within 24–48 business hours.